/* ============================================================
   Kelp para concesionarios · Experiencia de cliente. Solo lo propio de esta
   página: el hero y las escenas de "Te sonará" y de las cuatro capacidades.
   Los componentes de la familia están en vertical.css. Prefijo: ex-.
   ============================================================ */

/* ---- Hero: los comentarios de la semana se agrupan por tema; Kelp abre el que más pesa ---- */
#s-exp { height: 620px; }
.ex-cv { --cw: 1104px; --ch: 520px; }
.ex-tt { position: absolute; left: 0; top: 0; display: grid; gap: 2px; }
.ex-tt small { font-size: 13px; font-weight: 600; color: rgb(198 238 227 / .7); }
.ex-tt b { font-size: 40px; font-weight: 500; line-height: 1.05; letter-spacing: -0.03em; color: #F2FBF8; font-variant-numeric: tabular-nums; }
.ex-src { display: flex; gap: 6px; margin-top: 6px; }
.ex-src img { width: 22px; height: 22px; padding: 4px; border-radius: 7px; background: #fff; }
.ex-cloud { position: absolute; inset: 0; }
.ex-bb { position: absolute; width: calc(var(--r) * 2); height: calc(var(--r) * 2); translate: -50% -50%; border-radius: 50%; display: grid; place-content: center; justify-items: center; gap: 3px; padding: 12px; text-align: center; transition: background-color .4s, box-shadow .4s, color .4s; }
.ex-bb b { font-size: 13px; font-weight: 600; line-height: 1.2; max-width: 11ch; text-wrap: balance; }
.ex-bn { font-size: 20px; font-weight: 500; letter-spacing: -0.02em; font-variant-numeric: tabular-nums; }
.ex-pos { background: rgb(127 224 190 / .16); box-shadow: inset 0 0 0 1.5px rgb(127 224 190 / .6); color: #E9FBF4; }
.ex-neg { background: rgb(231 178 92 / .16); box-shadow: inset 0 0 0 1.5px rgb(231 178 92 / .75); color: #FBEBD2; }
.ex-bb.on { background: #FBE3BD; box-shadow: inset 0 0 0 2px #E7B25C, 0 0 0 10px rgb(231 178 92 / .16), 0 24px 48px -16px rgb(0 0 0 / .6); color: var(--ember-ink); }
.ex-d { position: absolute; width: 9px; height: 9px; margin: -4.5px 0 0 -4.5px; border-radius: 50%; z-index: 2; opacity: 0; }
.ex-d-pos { background: #7FE0BE; }
.ex-d-neg { background: #E7B25C; }
.ex-link { position: absolute; inset: 0; width: 100%; height: 100%; overflow: visible; pointer-events: none; }
.ex-link path { fill: none; stroke: #E7B25C; stroke-width: 1.5; stroke-dasharray: 1; }
.ex-det { position: absolute; left: 668px; top: 64px; width: 436px; border-radius: 18px; overflow: hidden; box-shadow: 0 30px 60px -24px rgb(0 0 0 / .6); }
.ex-dh { display: flex; align-items: center; gap: 12px; padding: 16px 18px 14px; border-bottom: 1px solid var(--line); }
.ex-dt { display: grid; place-items: center; width: 38px; height: 38px; border-radius: 11px; background: var(--ember-2); color: var(--ember-ink); flex: none; }
.ex-dt .ic { width: 18px; height: 18px; }
.ex-dh b { display: block; font-size: 16px; font-weight: 600; }
.ex-dh small { display: block; font-size: 12.5px; color: var(--ink-3); }
.ex-qs { display: grid; gap: 10px; padding: 14px 18px; border-bottom: 1px solid var(--line); }
.ex-q { display: flex; gap: 10px; font-size: 13.5px; line-height: 1.45; color: var(--ink-2); }
.ex-q img { width: 16px; height: 16px; margin-top: 2px; flex: none; }
.ex-pr { display: flex; gap: 11px; padding: 14px 18px; background: var(--foam-2); }
.ex-pr .kbot { width: 26px; height: 26px; }
.ex-pr p { font-size: 13.5px; line-height: 1.45; color: var(--ink-2); }
.ex-pr b { color: var(--ink); font-weight: 600; }
.ex-to { display: flex; align-items: center; gap: 9px; padding: 12px 18px; font-size: 13px; font-weight: 600; }
.ex-to img { width: 26px; height: 26px; border-radius: 50%; object-fit: cover; }
.ex-to .tag { margin-left: auto; }

/* ---- Te sonará 01 · La llave: el IR frente a la llave y el margen que queda ---- */
.ex-ga { position: absolute; left: 0; top: 4px; width: 170px; height: 142px; }
.ex-ga svg { position: absolute; left: 5px; top: 6px; width: 160px; height: 92px; overflow: visible; }
.ex-ga-bg, .ex-ga-fg { fill: none; stroke-width: 12; stroke-linecap: round; }
.ex-ga-bg { stroke: rgb(1 33 32 / .1); }
.ex-ga-fg { stroke: var(--teal); stroke-dasharray: 1; stroke-dashoffset: .29; }
.ex-ga-k { stroke: var(--deep); stroke-width: 2.5; stroke-linecap: round; }
.ex-ga > b { position: absolute; left: 0; right: 0; top: 54px; display: grid; justify-items: center; font-size: 30px; font-weight: 500; letter-spacing: -0.03em; line-height: 1; font-variant-numeric: tabular-nums; }
.ex-ga > b small { margin-top: 4px; font-size: 11px; font-weight: 600; letter-spacing: 0; color: var(--ink-3); }
.ex-gk { position: absolute; left: 50%; top: 116px; translate: -50% 0; padding: 3px 9px; border-radius: 99px; background: var(--deep); color: var(--foam); font-size: 11px; font-weight: 600; white-space: nowrap; }
.ex-mg { position: absolute; left: 188px; top: 12px; width: 190px; display: grid; gap: 8px; }
.ex-mg-t { font-size: 13px; font-weight: 600; }
.ex-mg-t b { display: inline-grid; place-items: center; min-width: 22px; height: 22px; padding: 0 6px; border-radius: 7px; background: var(--ember); color: var(--ember-ink); font-weight: 700; }
.ex-cl { display: flex; align-items: center; gap: 9px; padding: 7px 10px 7px 7px; border-radius: 11px; background: #fff; box-shadow: 0 0 0 1.5px #E7B25C, 0 8px 16px -12px rgb(138 90 23 / .5); font-size: 12px; font-weight: 600; white-space: nowrap; }
.ex-cl img { width: 24px; height: 24px; border-radius: 50%; object-fit: cover; }

/* ---- Te sonará 02 · El porqué: la nota, partida por lo que pasó ---- */
.ex-sp { position: absolute; inset: 0; display: flex; align-items: center; gap: 22px; padding-left: 10px; }
.ex-sp-a { display: grid; gap: 2px; flex: none; }
.ex-sp-a small { font-size: 11.5px; font-weight: 600; color: var(--ink-3); }
.ex-sp-a b { font-size: 40px; font-weight: 500; letter-spacing: -0.03em; line-height: 1; font-variant-numeric: tabular-nums; }
.ex-sp-b { display: grid; gap: 14px; width: 236px; }
.ex-br { display: grid; grid-template-columns: 1fr 30px; gap: 5px 10px; align-items: center; }
.ex-br span { grid-column: 1 / -1; font-size: 11.5px; font-weight: 600; color: var(--ink-2); }
.ex-br i { height: 12px; width: var(--v); border-radius: 6px; background: var(--teal); transform-origin: left; }
.ex-br b { font-size: 15px; font-weight: 700; text-align: right; font-variant-numeric: tabular-nums; }
.ex-br-x i { background: #E39B35; }
.ex-br-x b { color: var(--ember-ink); }

/* ---- Te sonará 03 · Por todas partes: tres canales, un solo caso ---- */
.ex-ch { position: absolute; left: 0; top: 14px; display: grid; justify-items: start; gap: 9px; }
.ex-c { display: flex; align-items: center; gap: 8px; height: 34px; padding: 0 11px 0 9px; border-radius: 10px; background: #fff; box-shadow: 0 8px 16px -12px rgb(1 33 32 / .45), 0 0 0 1px var(--line); font-size: 12px; font-weight: 600; white-space: nowrap; }
.ex-c img { width: 15px; height: 15px; object-fit: contain; }
.ex-case { position: absolute; left: 200px; top: 30px; width: 178px; border-radius: 14px; overflow: hidden; }
.ex-case-h { display: flex; align-items: center; gap: 9px; padding: 11px 12px; }
.ex-case-h .co { width: 30px; height: 30px; border-radius: 50%; font-size: 11px; }
.ex-case-h b { display: block; font-size: 13px; font-weight: 600; }
.ex-case-h small { display: block; font-size: 11px; color: var(--ink-3); line-height: 1.3; }
.ex-case-f { display: flex; align-items: center; gap: 8px; padding: 9px 12px; border-top: 1px solid var(--line); background: var(--foam-2); font-size: 12px; font-weight: 600; color: var(--ok); }
.ex-case-f img { width: 22px; height: 22px; border-radius: 50%; object-fit: cover; }

/* ---- En concreto · Closed loop ---- */
.ex-kb { position: absolute; left: 18px; top: 14px; width: 484px; height: 252px; }
.ex-col { position: absolute; top: 0; bottom: 0; width: 156px; border-radius: 12px; background: rgb(255 255 255 / .45); box-shadow: inset 0 0 0 1px rgb(1 33 32 / .06); }
.ex-col:nth-child(1) { left: 0; }
.ex-col:nth-child(2) { left: 164px; }
.ex-col:nth-child(3) { left: 328px; }
.ex-col small { display: block; padding: 9px 12px; font-size: 11.5px; font-weight: 600; color: var(--ink-3); }
.ex-tk { position: absolute; width: 148px; height: 48px; margin-left: 4px; display: flex; align-items: center; gap: 8px; padding: 0 9px; border-radius: 10px; transition: box-shadow .3s; }
.ex-tk .co { width: 22px; height: 22px; border-radius: 50%; }
.ex-tk b { display: block; font-size: 12px; font-weight: 600; line-height: 1.25; white-space: nowrap; }
.ex-tk small { display: block; font-size: 10.5px; color: var(--ink-3); }
.ex-age { font-weight: 700; font-variant-numeric: tabular-nums; }
.ex-tk.ex-late.on { box-shadow: 0 0 0 1.5px #E39B35, var(--shadow-card); }
.ex-tk.ex-late.on .ex-age { color: var(--ember-ink); }
.ex-nudge { position: absolute; left: 24px; top: 150px; width: 146px; display: grid; gap: 7px; padding: 10px 11px; border-radius: 12px 12px 12px 4px; background: #fff; box-shadow: 0 0 0 1px rgb(227 155 53 / .45), 0 18px 34px -14px rgb(1 33 32 / .55); }
.ex-nudge img { width: 24px; height: 24px; border-radius: 50%; object-fit: cover; }
.ex-nudge p { font-size: 12px; line-height: 1.4; color: var(--ink-2); }

/* ---- En concreto · Reseñas ---- */
.ex-rv { position: absolute; left: 22px; top: 18px; width: 310px; padding: 13px 15px; border-radius: 14px; }
.ex-rv-h { display: flex; align-items: center; gap: 10px; }
.ex-rv-h img { width: 20px; height: 20px; }
.ex-rv-h b { display: block; font-size: 13px; font-weight: 600; }
.ex-rv-h small { display: block; font-size: 11px; color: var(--ink-3); }
.ex-st { margin-left: auto; font-size: 14px; letter-spacing: 1px; color: #E8A33B; white-space: nowrap; }
.ex-st i { font-style: normal; color: rgb(1 33 32 / .16); }
.ex-rv p { margin-top: 9px; font-size: 13px; line-height: 1.45; color: var(--ink-2); }
.ex-rp { position: absolute; left: 176px; top: 132px; width: 326px; padding: 12px 14px 13px; border-radius: 14px; box-shadow: 0 0 0 1px var(--line), 0 20px 40px -16px rgb(1 33 32 / .55); }
.ex-rp-h { display: flex; align-items: center; gap: 9px; }
.ex-rp-h .kbot { width: 24px; height: 24px; }
.ex-rp-h b { font-size: 13px; font-weight: 600; }
.ex-rp-h .tag { margin-left: auto; }
.ex-rp-t { margin-top: 8px; font-size: 13px; line-height: 1.45; color: var(--ink); min-height: 57px; }

/* ---- En concreto · Cada asesor ---- */
.ex-as { position: absolute; left: 26px; top: 40px; display: grid; grid-template-columns: repeat(5, 44px); gap: 14px; }
.ex-a { position: relative; width: 44px; height: 44px; }
.ex-a img { width: 44px; height: 44px; border-radius: 50%; object-fit: cover; box-shadow: 0 0 0 2px #fff, 0 6px 12px -6px rgb(1 33 32 / .4); }
.ex-a i { position: absolute; right: -4px; bottom: -3px; width: 18px; height: 18px; border-radius: 50%; background: #25D366 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23fff' stroke-width='3.6' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M5 12.5l4.5 4.5L19 7.5'/%3E%3C/svg%3E") center / 10px no-repeat; box-shadow: 0 0 0 2px #fff; }
.ex-msg { position: absolute; left: 318px; top: 70px; width: 186px; display: flex; gap: 8px; align-items: flex-start; padding: 11px 12px; border-radius: 4px 12px 12px 12px; background: #fff; box-shadow: 0 1px 1px rgb(0 0 0 / .1), 0 18px 34px -14px rgb(1 33 32 / .5); }
.ex-msg img { width: 15px; height: 15px; margin-top: 2px; }
.ex-msg p { font-size: 12.5px; line-height: 1.45; color: var(--ink-2); }
.ex-msg b { color: var(--ink); font-weight: 600; }

/* ---- El agente comercial: cada cliente que sale del taller, contactado; las incidencias, al taller ---- */
#s-ag { height: 500px; }
.exa-cv { --cw: 1104px; --ch: 400px; }
.ex-more { display: inline-flex; margin-top: 14px; font-size: 15px; }
.ex-gh { position: absolute; left: 0; top: 0; width: 500px; display: flex; align-items: baseline; justify-content: space-between; }
.ex-gh > b { font-size: 14px; font-weight: 600; }
.ex-stats { display: flex; gap: 14px; font-size: 12px; color: var(--ink-3); white-space: nowrap; }
.ex-stats b { font-size: 13px; font-weight: 700; color: var(--ink); font-variant-numeric: tabular-nums; }
.ex-grid { position: absolute; left: 0; top: 40px; display: grid; grid-template-columns: repeat(8, 50px); gap: 14px 14px; }
.ex-g { position: relative; width: 50px; height: 50px; }
.ex-g img { width: 50px; height: 50px; border-radius: 50%; object-fit: cover; box-shadow: 0 0 0 2px #fff, 0 6px 12px -6px rgb(1 33 32 / .4); transition: box-shadow .3s; }
.ex-g i { position: absolute; right: -4px; bottom: -3px; width: 19px; height: 19px; border-radius: 50%; box-shadow: 0 0 0 2px #fff; background: #25D366 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23fff' stroke-width='3.6' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M5 12.5l4.5 4.5L19 7.5'/%3E%3C/svg%3E") center / 10px no-repeat; transition: background-color .3s; }
.ex-g.sent i { background: #8FA7B6 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23fff' stroke-width='3.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M3 12.5l4 4L15 8M10 15.5l1 1L21 8'/%3E%3C/svg%3E") center / 12px no-repeat; }
.ex-g.bad i { background: #E39B35 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23fff' stroke-width='3.6' stroke-linecap='round'%3E%3Cpath d='M12 6v8M12 18v.5'/%3E%3C/svg%3E") center / 10px no-repeat; }
.ex-g.bad img { box-shadow: 0 0 0 2px #E39B35, 0 0 0 6px rgb(227 155 53 / .2); }
.ex-inc { position: absolute; left: 600px; top: 40px; width: 504px; border-radius: 16px; overflow: hidden; }
.ex-inc-h { display: flex; align-items: center; gap: 10px; padding: 13px 16px; border-bottom: 1px solid var(--line); }
.ex-inc-h .kbot { width: 26px; height: 26px; }
.ex-inc-h b { display: block; font-size: 14px; font-weight: 600; }
.ex-inc-h small { display: block; font-size: 12px; color: var(--ink-3); }
.ex-inc-h img { width: 30px; height: 30px; margin-left: auto; border-radius: 50%; object-fit: cover; }
.ex-ir { display: flex; align-items: center; gap: 12px; height: 52px; padding: 0 16px; border-bottom: 1px solid var(--line); }
.ex-ir:last-child { border-bottom: 0; }
.ex-ir img { width: 30px; height: 30px; border-radius: 50%; object-fit: cover; }
.ex-ir b { font-size: 13.5px; font-weight: 600; }
.ex-is { margin-left: auto; }
.ex-pk { background: #E39B35; box-shadow: 0 0 0 3px rgb(227 155 53 / .2); }

/* ---- En concreto · Sede a sede y asesor a asesor ---- */
.ex-tb { position: absolute; left: 18px; top: 26px; width: 300px; border-radius: 15px; overflow: hidden; }
.ex-ar { display: grid; grid-template-columns: 26px 1fr 80px 28px; align-items: center; gap: 10px; height: 42px; padding: 0 14px; border-bottom: 1px solid var(--line); transition: background-color .3s; }
.ex-ar:last-child { border-bottom: 0; }
.ex-ar img { width: 26px; height: 26px; border-radius: 50%; object-fit: cover; }
.ex-ar b { font-size: 13px; font-weight: 600; }
.ex-sk { width: 80px; height: 32px; overflow: visible; }
.ex-sk polyline { fill: none; stroke: var(--teal); stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; stroke-dasharray: 1; }
.ex-down .ex-sk polyline { stroke: #E39B35; }
.ex-av { font-size: 13px; font-weight: 700; text-align: right; font-variant-numeric: tabular-nums; }
.ex-down .ex-av { color: var(--ember-ink); }
.ex-ar.ex-down.on { background: var(--ember-2); }
.ex-why { position: absolute; left: 330px; top: 56px; width: 176px; flex-direction: column; display: flex; gap: 10px; align-items: flex-start; padding: 11px 13px 11px 11px; border-radius: 13px; box-shadow: 0 0 0 1px rgb(227 155 53 / .45), 0 18px 34px -14px rgb(1 33 32 / .55); }
.ex-why .kbot { width: 26px; height: 26px; }
.ex-why b { display: block; font-size: 13px; font-weight: 600; }
.ex-why small { display: block; font-size: 12px; line-height: 1.4; color: var(--ink-2); }